FATV helps Empire Education Group answer repetitive student questions consistently and accurately.

Location:

89 schools in 21 states

School Type:

Proprietary School

Enrollment:

10,000

Started FATV:

2015

Dilemma:

Empire Education Group sought to improve customer service.  With over 80 locations, ensuring that staff provide precise, reliable financial aid information is a challenge.  They needed an affordable service to augment their student communication online and in person.

 

GetAnswers Results:

Empire Education Group communicate consistent, accurate financial aid information in a multi-media content on their website and on campuses.  Using embedded playlists, Empire encourages students on their webpages to give details about financial aid eligibility and how to complete the FAFSA.  Plus, they feature the FATV FAFSA Tutorials in their on-campus computer labs to help students easily answer repetitive questions about the complex application form.  Averaging over 3,000 videos watched per month, Empire Education Group has improved their customer service and financial aid accuracy at the same time.

 

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