FATV helps Houston Community College reduce the number of abandoned financial aid calls.

Location:

Houston, TX

School Type:

2-year community college

Enrollment:

58,276

Started FATV:

2011

Dilemma:

Houston Community College needed to improve customer service in order to reduce the volume of calls the school was unable to handle each day.

GetAnswers Results:

In the first two months of signing up for FATV’s GetAnswers services, Houston Community College reduced the number of abandoned financial aid calls by 40%. Approximately 20,000 videos are watched annually that answer student’s frequently asked questions.

 

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