FATV helps University of California San Diego improve student self-service by providing students with online video answers to their financial aid questions.


La Jolla, CA

School Type:

4-year public university



Started FATV:



Text-based resources were not effectively helping students to understand financial aid. Students were overwhelming staff with repetitive questions.


GetAnswers Results:

By embedding key FATV videos and playlists alongside related content on their website, visitors were able to get the answers to their questions. With over 30,000 videos watched annually, this resulted in fewer phone calls and shorter lines in the office.


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