FATV improved students understanding of financial aid and training of staff at Bucks County Community College.

Location:

Newtown, PA

School Type:

2-year public community college

Enrollment:

11,000

Started FATV:

2015

Dilemma:

Bucks County Community College wanted to provide financial aid information in a variety of ways to prospective and current students to support the financial aid staff. During one unique situation the Director of Financial Aid found herself extremely short staffed, and also needed help training temporary staff.

GetAnswers Results:

Immediately after providing links to the videos in emails and embedding videos directly onto their website, hundreds of videos were watched on a regular basis to support the office staff. During their staffing transitions, the Director of Financial Aid was amazed at how the GetAnswers service helped her train the new staff so they were quickly able to begin answering questions coming into the office.

I recently used my FATV GetAnswers videos to train a new employee. I was amazed how on his second day on the job he started answering the phone and was helping others. He knows first hand how valuable a resource GetAnswers is when he promotes the service, as the videos helped him!
Donna Wilkoski
Director of Financial Aid
Bucks County Community College

 

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