FATV provides engaging online answers 24/7 to Embry-Riddle Aeronautical University - Worldwide (ERAU-WW’s) global community, utilizing custom videos to communicate specific information for their non-traditional students.

Location:

Daytona Beach, FL

School Type:

4 Year Private University

Enrollment:

13,740

Started FATV:

2015

Dilemma:

With both staff and students in various countries and time zones, ERAU-WW needed a consistent and accessible way to communicate 24/7 with their students and community around the world.

GetAnswers Results:

The availability of financial aid answers online gave ERAU-WW an opportunity to consistently and accurately both train their own staff and support their students in many different locations and time zones. The videos, which are monitored and updated when necessary to reflect current regulations, enhanced ERAU-WW’s ability to train and educate both staff and students. ERAU-WW also worked with FATV to create custom videos containing important information they needed to relay to their non-traditional students.

ERAU-WW is uniquely structured with campuses across the globe. FATV GetAnswers has provided additional financial aid support to our students/staff enabling them to be more self-sufficient and confident in their FA decision making. The custom video option has given us the ability to illustrate in-depth topics through simplified means which is crucial for our working non-traditional students.
Dagmar Bowen
Director of Financial Aid
Embry-Riddle Aeronautical University - Worldwide

 

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