FATV reduces calls and emails to Santa Fe College through student self-service.

Location:

Gainesville, FL

School Type:

Community College

Enrollment:

14,000

Started FATV:

2011

Dilemma:

Santa Fe College struggled to process financial aid as quickly as they needed because the staff was bogged down with repetitive phone calls and emails asking about basic information.


GetAnswers Results:

Over 21,000 videos are watched annually through portal links and embedded FATV videos and playlists on Santa Fe College's website.  Santa Fe College has reported decreases in the numbers of calls and emails, helping them to focus on processing faster.  Plus, Santa Fe College used FATV to build a better rapport and reputation with campus partners.  Now some departments, such as Admissions and Advising, require new hires to watch FATV videos as a part of their training.

 

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