FATV strengthens Northern Virginia Community College communications with videos on pertinent topics.

Location:

Annandale, VA

School Type:

2-year public community college

Enrollment:

52,000

Started FATV:

2010

Dilemma:

With over 50,000 students, Northern Virginia Community College needed to help students of various ages and backgrounds understand financial aid and its processes using self-service.

GetAnswers Results:

Northern Virginia Community College amplifies its website text content and its Blackboard Student Services Knowledgebase articles with embedded FATV videos.  Students can find up-to-date video answers to their questions 24/7, through NOVA’s existing communication channels.  As a result, thousands of FATV videos are watched each month.

FATV videos have added a multidimensional, student-friendly dynamic to our website! We increased student use by embedding the videos within topics pertinent to each video and within the self-help Knowledgebase of information compiled for our Blackboard Support Center. We added customized videos for subjects pertinent to NOVA students. FATV is always prompt in updating videos when federal policies or processes change. We don’t have to worry about constantly reproducing the content, which makes maintenance a breeze!
Joan Zanders
Director of Financial Aid
Northern Virginia Community College

 

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