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Award-Winning Content and Technology Solution Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals
BOULDER, CO - FATV, a leading supplier of content and technology solutions for college financial aid offices, announced today a new addition to its online network.
Austin Community College (Austin, TX) is the latest institution to take advantage of GetAnswers, the award-winning, customized, online video communication and outreach solution by FATV.
"FATV is an essential tool for today's busy student. FATV provides answers and accessibility in a clear and concise manner 24/7. The material is always up to date despite the constant changing policies and the best part is the FATV team keeps in constant contact so there is no worrying about the material on our website," said Jason Briesno, Associate Director of Compliance at Austin Community College.
"By using the GetAnswers service, schools never miss a chance to communicate with their students. Financial aid videos answer student questions 24 hours a day, 7 days a week, 365 days a year. Key topics such as eligibility, applying, verification, and Satisfactory Academic Progress are available, and all videos are available in Spanish as well," said Kathleen Roebuck, VP of School Partnerships for FATV.
FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:
- Improve Customer Service
- Reduce Phone Calls
- Reduce Wait Times
- Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
- Improve Default Aversion Efforts
- Enhance Financial Literacy Resources
- Communicate in Multiple Languages
- Assist Veterans
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
FATV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an award-winning content and technology company serving educational institutions for over 15 years.
FATV is a two-time recipient of the University Business Readers' Choice Top Product Award.