In The News |
October 7, 2015

Cecil College Chooses FATV’s GetAnswers Service

Award-Winning Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals
 
BOULDER, CO – FATV, a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
 
Cecil College (North East, MD) is one of the latest institutions to take advantage of GetAnswers, the award-winning, customized, online video communication and outreach solution by FATV.
 
“As we pass our 1-year anniversary since launching Financial Aid TV, our respect for the service continues to grow,” said Amanda Solecki, Director of Financial Aid at Cecil College. “Feedback from prospective and current students and families as well as faculty and staff has only been positive.” 
 
Solecki noted: “FATV’s topics are varied, clear in their delivery and understanding, and kept rigorously up-to-date. Confused or frustrated parents and students can now visit our webpage to find not only answers to their questions, but also step-by-step guides to help them navigate completing MPN's and FAFSA corrections. Our financial aid staff utilizes the videos to supplement their conversations with students, and to help them understand the steps they need to take. In a community where transportation to campus can sometimes be difficult for our families, the ability to provide detailed help remotely is invaluable.”
 
“GetAnswers is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for FATV.
 
FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:
 
  • Reduce Phone Calls
  • Reduce Wait Times
  • Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
  • Improve Default Aversion Efforts
  • Enhance Financial Literacy Resources
  • Communicate in Multiple Languages
  • Assist Veterans
 
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
 
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FATV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an award-winning independent publisher of customizable digital solutions for educational institutions for over 11 years.
 
In January 2015, FATV was recognized by University Business as a Readers' Choice Top Product.

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