In The News |
May 7, 2014

Cerritos College Begins 7th Year with Financial Aid TV (FATV)

Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals

BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today that Cerritos College (Norwalk, CA) has hit a key milestone as a partner: it is entering its 7th year of collaboration.

“FATV is a great tool for students!  They can get their questions answered 24/7,” said Jamie Quiroz, Financial Aid Assistant Director at Cerritos College. Cerritos began using FATV in 2008 to improve customer service and enable students to get questions answered anytime day or night.

“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.

Schools are deploying FATV in a variety of ways, including:

  • To Improve Customer Service
  • To Reduce Student Wait Times
  • To Reduce Student Phone Calls
  • To Improve Default Aversion Efforts
  • To Improve Financial Literacy Efforts
  • To Expand SAP Counseling Reach
  • To Assist Veterans

For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.

Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.

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September 12, 2017

“FATV has provided our office with an easy to implement resource that provides our students with 24/7 access to visual, brief and straightforward digestible content. A few months after initial implementation we are seeing 2,000 or more videos viewed every month.”READ MORE >

February 17, 2018

"FATV has assisted in reducing the call and email volume from parents and students regarding basic financial aid questions. This enables our office to process aid faster and more efficiently. The videos are also a wonderful resource to use while counseling families and in training our admissions...READ MORE >

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