“Our experience with FATV has been a very positive one,” said Alma A. Rodriguez, Financial Aid Officer at Ventura College. “Representatives are responsive and helpful, and we are also very happy with the product that includes a comprehensive library of videos on many topics related to financial...READ MORE >
Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today that Colleen MacDonald Krumwiede has joined the organization as Vice-President, Client Relations.
“We are excited to have Colleen MacDonald Krumwiede join the FATV team,” said Publisher Damon Vangelis. “For over a decade, Colleen has been making a positive impact in the financial aid community – through her positions as Financial Aid Director at Stanford University’s Graduate School of Business to Client Relations Team Manager at EdFund to managing school relations at SimpleTuition. We believe our school partners will appreciate working with her too.”
In this new position, Krumwiede will oversee FATV’s extensive Client Relations program and initiatives, helping school partners utilize best practices, and integrate FATV’s multi-platform service into school partners’ customer service strategies.
“I have seen FATV grow from a start-up to an important service provider within the financial aid community over the past decade,” said Krumwiede. “I am excited to be a part of this team, and supporting our school partners.”
“As a technology company within the higher education sector, FATV is fortunate to have someone with Colleen’s extensive experience in financial aid administration and technology as part of our team,” added Vangelis.
Schools are deploying FATV in a variety of ways, including:
- To Improve Customer Service
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand Counseling Reach
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Assist Veterans
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.