In The News |
October 10, 2012

College of the Redwoods Chooses Financial Aid TV

Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals

BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.

College of the Redwoods (Eureka, CA) is the latest institution to take advantage of Financial Aid TV’s customized online video counseling and outreach solutions.

“We launched FATV at the end of June and are extremely pleased with our decision,” said Lynn Thiesen, Director, Financial Aid and Veteran Services.

Thiesen added: “The 24/7 availability in a ‘YouTube’ video format was very important to us, especially during these challenging budget times as we have less staff available to assist students.  FATV also provides us with data to support our assessment and planning efforts. The FATV support staff is exceptionally responsive and the implementation was straightforward and trouble-free.”

“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.

Schools are deploying FATV in a variety of ways, including:

  • To Improve Customer Service
  • To Improve Default Aversion Efforts
  • To Improve Financial Literacy Efforts
  • To Reduce Student Wait Times
  • To Reduce Student Phone Calls
  • To Expand Counseling Reach
  • To Assist Veterans

For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.

Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.

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