“FATV provides answers to financial aid questions in a format students often prefer. FATV is very responsive in developing new videos, addressing issues that arise such as the DRT outage,” said Stephanie Covington, Associate Director for Financial Aid & Scholarships at the University of...READ MORE >
Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
College of Southern Maryland (La Plata, MD) is the latest institution to take advantage of Financial Aid TV’s customized online video counseling and outreach solutions.
"Financial Aid TV has been a great resource for the Financial Assistance Department, allowing us to provide easily accessible and easy-to-understand financial aid information to our students. The information provided by FATV has assisted not only our Financial Assistance staff, but has also assisted our Admissions team in their recruiting efforts,” said Christian Zimmermann, Director of Financial Assistance at College of Southern Maryland.
Zimmermann added: “As a community college serving multiple counties, FATV has allowed us to provide our students access to timely information that is accessible in a 24/7 format. The implementation process was smooth and the staff members at FATV are quick to respond to questions and have provided outstanding service."
“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Improve Customer Service
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand SAP Counseling Reach
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Assist Veterans
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.