“Our experience with FATV has been a very positive one,” said Alma A. Rodriguez, Financial Aid Officer at Ventura College. “Representatives are responsive and helpful, and we are also very happy with the product that includes a comprehensive library of videos on many topics related to financial...READ MORE >
Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO -- Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
Columbus State University (Columbus, GA) is the latest school to take advantage of Financial Aid TV's customized online video counseling and outreach solutions.
"We have experienced significant growth in our enrollment over the last several years, so Columbus State University selected FATV and went live in February, 2010," said Valerie Alexander-Spicer, Director of Technology & Communications at Columbus State University. "We are confident this will be a useful tool for our students and parents that will reduce calls and walk-ins that we receive with regards to general financial aid questions."
"FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit," said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Increase FA Applications
- To Improve Default Aversion Efforts
- To Improve Customer Service
- To Improve Financial Literacy Efforts
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand Counseling Reach
Financial Aid TV (www.financialaidtv.com) is a service of College Media Solutions (CareerAmerica, LLC), an independent publisher of customizable digital solutions for educational institutions.
Posted 09/22/10 to www.NASFAA.org. Posting of press releases is done as a service to Members and does not imply endorsement or support by NASFAA. NASFAA does not review this information for content or accuracy.