“We noticed an impact almost immediately upon going live with FATV,” said Mike Scott, Director of Financial Aid at TCU. “As visits to our video selections increased, phone calls to the office concerning basic application questions noticeably decreased. For example, TCU utilizes institutional...READ MORE >
Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
Community College of Baltimore County is the latest institution to take advantage of Financial Aid TV’s customized online video counseling and outreach solutions.
“FATV has really helped CCBC effectively communicate financial aid to our students,” said Nasim Keshavarz, Assistant Director of Financial Aid. “Our student population wants financial aid information faster and in a format easy to understand. These videos are at the student’s fingertips 24 hours a day, 7 days a week. We knew implementing FATV could provide information and convenience to students.“
Keshavarz added: “Aside from helping our students, it’s also providing assistance to other staff. Most aid administrators know other departments do not understand the scope of financial aid. After speaking to staff at my campus, they raved about the easy to watch clips and their comprehension of the subject improved.”
“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Improve Customer Service
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand Counseling Reach
- To Assist Veterans
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.