“As the Director of Financial Aid at Collin College, I was seeking a way to better inform our students on all things related to financial aid," said Alan Pixley, District Director of Financial Aid and Veterans Affairs at Collin College. “The process can be overwhelming to students and we are not...READ MORE >
Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
Dallas Baptist University is the latest institution to take advantage of Financial Aid TV’s customized online video counseling and outreach solutions.
“Financial Aid TV has helped our students become more knowledgeable about aid programs, the application process, and how to maximize aid based on their individual situations,” said Lee S. Ferguson, Director of Financial Aid at Dallas Baptist University.
Ferguson added: “The fact that FATV is available 24/7 on students' smart phones and tablets is a huge benefit! We have seen a dramatic increase in the knowledge base of our student body about financial aid programs, which has helped us serve our students more effectively. We could not be more pleased with the FATV service!"
“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Improve Customer Service
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand Counseling Reach
- To Assist Veterans
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.