“We noticed an impact almost immediately upon going live with FATV,” said Mike Scott, Director of Financial Aid at TCU. “As visits to our video selections increased, phone calls to the office concerning basic application questions noticeably decreased. For example, TCU utilizes institutional...READ MORE >
Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
Drexel University (Philadelphia, PA) is the latest institution to take advantage of Financial Aid TV’s customized online video counseling and outreach solutions.
“Drexel Central uses FATV’s video services both on its website and in its lobby to help educate our students on a variety of financial matters. The videos are high quality, easy to understand and assist the university in its continuing pursuit to provide financial aid information in a medium attractive to students,” said Alisa Abadinsky, Assistant Vice President for Student Financial and Registration Service, Drexel University.
“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Improve Customer Service
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand Counseling Reach
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Assist Veterans
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.