In The News |
September 16, 2016

Embry-Riddle Aeronautical University-Worldwide Chooses FATV’s GetAnswers Service

Award-Winning Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals
 
BOULDER, CO – FATV, a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
 
Embry-Riddle Aeronautical University-Worldwide (Daytona Beach, FL) is the latest institution to take advantage of GetAnswers, the award-winning, customized, online video communication and outreach solution by FATV.
 
“ERAU-WW is uniquely structured with campuses across the globe.  FATV-GetAnswers has provided financial aid additional support to our students/staff enabling them to be more self-sufficient and confident in their FA decision making,” said Dagmar Bowen, Director of Financial Aid, Embry-Riddle Aeronautical University, Worldwide Campus. 
 
Bowen added, “The custom video option has given us the ability to illustrate in-depth topics through simplified means which is crucial for our working non-traditional students.”
 
“By using the GetAnswers service, schools never miss a chance to communicate with their students.  Financial aid videos answer student questions 24 hours a day, 7 days a week, 365 days a year.  Key topics such as eligibility, applying, verification, and Satisfactory Academic Progress are available, and all videos are available in Spanish as well,” said Kathleen Roebuck, VP of School Partnerships for FATV.
 
FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:
 
  • Improve Customer Service
  • Reduce Phone Calls
  • Reduce Wait Times
  • Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
  • Improve Default Aversion Efforts
  • Enhance Financial Literacy Resources
  • Communicate in Multiple Languages
  • Assist Veterans
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
 
***
 
FATV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an award-winning independent publisher of customizable digital solutions for educational institutions for over 11 years.
 
FATV has been recognized by University Business as a Readers' Choice Top Product for the past two years: 2015 and 2016.
ERAU-WW is uniquely structured with campuses across the globe. FATV GetAnswers has provided additional financial aid support to our students/staff enabling them to be more self-sufficient and confident in their FA decision making. The custom video option has given us the ability to illustrate in-depth topics through simplified means which is crucial for our working non-traditional students.
Dagmar Bowen
Director of Financial Aid
Embry-Riddle Aeronautical University - Worldwide

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