“Shannon Sheaff brings a wealth of experience to FATV,” said CEO Damon Vangelis. “She has achieved success at both the school and vendor level, which I believe will benefit our school partners. During her time as Associate Dean of Financial Aid at Mohave Community College, she oversaw a...READ MORE >
FATV’s Customizable Penny Chatbot Powers Conversational Customer Service 24/7/365 for Financial Aid and Student Service Offices, Saves Staff Time and Promotes Student Self-Service
Penny’s Extensive Knowledgebase and Video Library Provides Schools with an Unrivaled Starting Point for Customization
Penny’s Blend of Content and Technology Provides Consistent and Immediate Answers and Can Respond to an Unlimited Number of Concurrent Questions
BOULDER, CO – FATV, a content and technology company that has been making financial aid and related concepts easy-to-understand for students over the past 15 years, announced today the successful infusion of Artificial Intelligence technology into its suite of products.
The most significant innovation is a customizable Chatbot, named Penny, the first-of-its-kind Chatbot built for financial aid offices and related student-service departments. Penny can be customized and branded for individual schools.
“With Penny, we have developed a platform for our clients to build powerful chatbots with little-to-no IT resources. Our extensive knowledge base and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring users can quickly find the answers they need," said Kevin O'Shea, Chief Technology Officer at FATV. “Penny’s modular design opens up endless opportunities to integrate with other services on campus and beyond.”
FATV’s Penny Chatbot is mobile friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments and One-Stops.
Damon Vangelis, CEO of FATV, added: “Penny builds on our work as an organization over the past 15 years – making financial aid and related topics easy for students to understand and reducing burdens on staff. She delivers great benefits to schools and more self-service for students. And best of all, she gets smarter every day.”
Schools choose to partner with FATV’s Penny Chatbot in order to:
- Improve Customer Service
- Reduce Phone Calls and Wait Times
- Replace Live Chat services or supplement them after-hours
- Support Student Self-Service
- Ensure Consistency of Answers
- Save Staff Time
- Provide Direct Answers without the need for navigation
For more information on FATV and to view a demo of Penny, please call 1-888-704-9090 or visit http://penny.chat.
FATV is an award-winning content and technology company serving educational institutions for over 15 years. FATV is a two-time recipient of the University Business Readers' Choice Top Product Award.