“As the Director of Financial Aid at Collin College, I was seeking a way to better inform our students on all things related to financial aid," said Alan Pixley, District Director of Financial Aid and Veterans Affairs at Collin College. “The process can be overwhelming to students and we are not...READ MORE >
Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, is celebrating its 10-year anniversary.
To commemorate this milestone, FATV has released a short video entitled “Client Voices.” The clients from the University of Maryland, University College, Tallahassee Community College, Antelope Valley College, Zane State College, Solano Community College, and Prince George’s Community College speak to how FATV has impacted their school and their students.
“Our volume of contact with students is immense,” said Cheryl Storie, Associate Vice-President, University of Maryland, University College. “Financial Aid TV really helped with that because 45,000 hits on FATV videos last year could have meant an additional 45,000 emails or calls or chats.”
Sherrie Padilla, Director of Financial Aid, Antelope Valley College added: “If we didn’t have Financial Aid TV, I could say [we would need] probably at least two full-time staff, more full-time staff just to handle questions.”
Robin Darcangelo, Director of Financial Aid and Veterans Affairs at Solano Community College also noted how FATV has personally influenced her. “I like being able to serve students, and so providing this (FATV) has just, it’s actually changed my life in financial aid. Really. It’s been so great,” said Ms. Darcangelo.
“We are proud to have educated students and supported financial aid staffs over the past decade,” said Damon Vangelis, FATV Publisher. “We hope to continue to meet and exceed our clients’ expectations in the coming decade.”
To view “Client Voices”, visit: http://www.financialaidtv.com/fatv-turns-10
Schools are deploying FATV in a variety of ways, including:
- To Improve Customer Service
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Expand SAP Counseling Reach
- To Assist Veterans
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.