"FATV has assisted in reducing the call and email volume from parents and students regarding basic financial aid questions. This enables our office to process aid faster and more efficiently. The videos are also a wonderful resource to use while counseling families and in training our admissions...READ MORE >
Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today that it has been named a 2015 Readers’ Choice Top Product by University Business.
FATV has served institutions nationwide for over 10 years, and last year streamed over 4 million videos to its school partners via its GetAnswers service. FATV also counsels students about their school's satisfactory academic progress policies through GetSAP, an online counseling and retention tool.
“We are delighted to be recognized with this honor,” said Damon Vangelis, Publisher of FATV. “We strive to provide our college partners with not only an exceptional product, but excellent service and support as well.”
Schools are deploying FATV in a variety of ways, including:
- To Improve Customer Service
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand SAP Counseling Reach
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Assist Veterans
“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.
The annual University Business Readers’ Choice Top Products awards recognize the products that make a positive difference on college campuses in a number of areas, including technology, student support, sustainability, and academic instruction. The award program informs university leaders and administrators about the products their colleagues around the country are using to help their institutions excel.
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.