In The News |
February 23, 2018

Foothill College Begins 7th Year with FATV's GetAnswers Service

Award-Winning Content and Technology Solution Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals


BOULDER, CO - FATV, a leading supplier of content and technology solutions for college financial aid offices, announced today a milestone for one of its school partners.


Foothill College (Los Altos Hills, CA) is beginning its 7th year of using GetAnswers, the award-winning, customized, online video communications and outreach solution by FATV.


"FATV has been a great alternative source of information for our students and staff," said Kevin Harral, Director of Financial Aid at Foothill College. "Our contract with FATV has been one of my easiest to renew and has widespread support from my senior management."


Harral added: "The easiest part of the FATV implementation was the work that FATV performed.  The hardest part is seeing all the videos and recognizing great places to embed videos in one's website, connected to emails, and really utilizing the services to the fullest.  However, FATV even tries to help out with that by providing suggestions specific to each college's webpages on where embedding might be done and even the technical specs to do so."


"By using the GetAnswers service, schools never miss a chance to communicate with their students.  Financial aid videos answer student questions 24 hours a day, 7 days a week, 365 days a year.  Key topics such as eligibility, applying, verification, and Satisfactory Academic Progress are available, and all videos are available in Spanish as well," said Kathleen Roebuck, VP of School Partnerships for FATV.


FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:
  • Improve Customer Service
  • Reduce Phone Calls
  • Reduce Wait Times
  • Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
  • Improve Default Aversion Efforts
  • Enhance Financial Literacy Resources
  • Communicate in Multiple Languages
  • Assist Veterans
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.


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FATV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an award-winning content and technology company serving educational institutions for over 15 years.


FATV is a two-time recipient of the University Business Readers' Choice Top Product Award.

 
 

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