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Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO - Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
Front Range Community College (Westminster, CO) is the latest institution to take advantage of Financial Aid TV's customized online video counseling and outreach solutions.
"Using Financial Aid TV in conjunction with other service improvements has really paid off," said Frederick Fuentes, Assistant Financial Aid Director - Service at Front Range Community College. "We've utilized the ability to embed video into our website and by choosing specific videos on targeted web pages we've been able to provide information to students with a much greater efficiency than we have in the past."
Fuentes added: "In the past two years we have seen large enrollment increases and we have had to look for ways to increase the efficiency within our office in order to save costs while still providing a service to students. Financial Aid TV plays a large role in helping us accomplish that task."
"FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit," said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Increase FA Applications
- To Improve Default Aversion Efforts
- To Improve Customer Service
- To Improve Financial Literacy Efforts
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand Counseling Reach
Financial Aid TV (www.financialaidtv.com) is a service of College Media Solutions (CareerAmerica, LLC), an independent publisher of customizable digital solutions for educational institutions.