“As the Director of Financial Aid at Collin College, I was seeking a way to better inform our students on all things related to financial aid," said Alan Pixley, District Director of Financial Aid and Veterans Affairs at Collin College. “The process can be overwhelming to students and we are not...READ MORE >
Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
Harford Community College (Bel Air, MD) is the latest institution to take advantage of Financial Aid TV’s customized online video counseling and outreach solutions.
"We introduced Financial Aid TV to our campus community in March of 2013. During our kick-off event, 97% of participants indicated that they found the information useful and would use the program again," said Jane Tilghman, Financial Aid Specialist, Harford Community College. "As we expand the program, we will develop sessions to better assist students who are not meeting SAP."
Tilghman added: "FATV’s staff is phenomenal at providing support, and have made numerous implementation suggestions for our previous and current web sites. Overall we have been very pleased with our partnership!"
“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Improve Customer Service
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand Counseling Reach
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Assist Veterans
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.