In The News |
April 23, 2012

Holyoke Community College Chooses Financial Aid TV

Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals

BOULDER, CO - Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.

Holyoke Community College (Holyoke, MA) is the latest institution to take advantage of Financial Aid TV's customized online video counseling and outreach solutions.

"The ability to self-serve at any time is important to our students, and Financial Aid TV provides HCC students with access to important information and answers to their questions 24/7," said Karen Derouin, Director of Financial Aid at Holyoke Community College. "We expect it will reduce calls to our office, and, when students come to appointments or drop-in sessions with knowledge gained from FATV, reduce the time we need to spend explaining the basics."

"FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit," said Paul Burke, VP of Sales for Financial Aid TV.

Schools are deploying FATV in a variety of ways, including:

  • To Improve Default Aversion Efforts
  • To Improve Customer Service
  • To Improve Financial Literacy Efforts
  • To Reduce Student Wait Times
  • To Increase FA Applications
  • To Reduce Student Phone Calls
  • To Expand Counseling Reach
  • To Expand Counseling Reach
  • To Assist Veterans

For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.

Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.

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