In The News |
May 25, 2016

Joel Laos Joins FATV as Client Relations Director

Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals
 
BOULDER, CO – FATV, a leading supplier of online video solutions for college financial aid offices, announced today that Joel Laos has joined the organization as Client Relations Director.
 
“Helping our school partners succeed is one of our highest priorities,” said Damon Vangelis, FATV’s CEO. “Joel Laos brings excellent experience to FATV, having served as Financial Aid Director at several institutions. I believe our school partners will appreciate the opportunity to work with Joel and his team.”
 
In this position, Laos will lead the Client Relations Team to ensure that clients strategically and effectively maximize the value of their FATV service.  Through analysis of success metrics and best practices, the Client Relations Team will continue to support schools by making certain that FATV’s multi-platform service is fully integrated into their customer service strategies.
 
“As a national leader, FATV has developed an impressive technology and online platform to serve schools,” said Laos. “I am thrilled to join this team and to begin working closely with our school partners.”
 
“FATV’s two primary services – GetAnswers and GetSAP – will benefit from having Joel Laos supporting schools to implement them,” added Vangelis.  
 
Schools are deploying FATV in a variety of ways, including:
 
  • To Improve Customer Service
  • To Reduce Student Wait Times
  • To Reduce Student Phone Calls
  • To Improve Understanding of Satisfactory Academic Progress Policies
  • To Improve Default Aversion Efforts
  • To Improve Financial Literacy Efforts
  • To Assist Veterans
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
 
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FATV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.
 
FATV has been recognized by University Business as a Readers' Choice Top Product for the past two years: 2015 and 2016.

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