In The News |
February 17, 2016

Los Angeles Harbor College Begins 7th Year with FATV’s GetAnswers Service

Award-Winning Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals
 
BOULDER, CO – FATV, a leading supplier of online video solutions for college financial aid offices, announced today a milestone for one of its school partners.
 
Los Angeles Harbor College (Wilmington, CA) is beginning its 7th year of using GetAnswers, the award-winning, customized, online video communications and outreach solution by FATV.
 
“Los Angeles Harbor College’s Financial Aid office has been using the FATV product for the past six years.  We have been very successful integrating various parts of the FATV product in collaboration with our website so that students get the best of both worlds.  The information is timely and the videos are very informative.  I would highly recommend using FATV,” said Peggy Loewy Wellisch, Financial Aid Director at Los Angeles Harbor College.
 
“GetAnswers is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for FATV.
 
FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:
 
Reduce Phone Calls
Reduce Wait Times
Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
Improve Default Aversion Efforts
Enhance Financial Literacy Resources
Communicate in Multiple Languages
Assist Veterans
 
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
 
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FATV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an award-winning independent publisher of customizable digital solutions for educational institutions for over 11 years.
 
FATV has been recognized by University Business as a Readers' Choice Top Product for the past two years: 2015 and 2016.
FATV worked directly with me and my staff to review the comprehension questions and determine how we could best present the material to assist our students.
 
FATV staff used their experience with other clients to provide us with ideas that we did not think of ourselves and provide our students with the best user and education experience possible.
 
We now have a new avenue in the form of an interactive, online counseling sessions, in addition to our printed materials, that will boost our student's comprehension of our SAP policy and appeal process.
Peggy Loewy Wellisch
Financial Aid Director
Los Angeles Harbor College

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