"Working with the team at FATV has been an amazing experience! They are quick to respond, easy to work with, supportive, and, most importantly, invested in the success of not just your college but your students as well," said Tammera M. Shinar, Director, Financial Aid and Veterans Services at...READ MORE >
Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
Los Angeles Valley College (Valley Glen, CA) is the latest institution to take advantage of Financial Aid TV’s customized online video counseling and outreach solutions.
"At Los Angeles Valley College, many of our students have questions about navigating thru the many processes of student services – financial aid in particular – and need assistance during and above and beyond regular business hours," said Vernon Bridges, Financial Aid Manager at Los Angeles Valley College. "FATV is enabling our office to serve not just students on financial aid but anyone who wishes to learn more about the possibilities of obtaining an education."
Bridges added: "We have seen, during this first year alone, that our population of aid applicants has taken advantage of getting information and searching through our web site as opposed to standing in a line and being frustrated by not being able to get 'all' of the answers they need at once."
“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Improve Customer Service
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand Counseling Reach
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Assist Veterans
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.