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Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
National American University (Rapid City, SD) is the latest institution to take advantage of Financial Aid TV’s customized online video counseling and outreach solutions.
“National American University is proud to be partnered with FATV and we are about to celebrate our first year with this amazing service! At NAU, we put our students at the center of everything we do, and with the addition of FATV we've been able to offer our students 24/7 support,” said Cheryl Bullinger, System Director for Financial Aid at National American University. “The staff at FATV have provided us with 5-star service. Their attention to detail, timely processing, and on-going encouragement have continued to exceed our expectations. In the coming year, we look forward to taking advantage of more features within FATV so we can take our student experience to the next level.”
“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Improve Customer Service
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand SAP Counseling Reach
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Assist Veterans
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.