"Before we were using GetSAP, we had an outdated, online power point presentation that students had to go through before obtaining an appeal form to go through the appeal process. Now that we are using GetSAP, the information is always updated and it is much more user-friendly for the students...READ MORE >
Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO - Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
Palomar College (San Marcos, CA) is the latest institution to take advantage of Financial Aid TV's customized online video counseling and outreach solutions.
"California Community Colleges statewide have seen a dramatic increase in the number of financial aid applicants, and with the current state fiscal crisis, we do not see it leveling out in the near future," said Mary S. San Agustin Director, Financial Aid, Veterans & Scholarship Services. "Financial Aid TV has been the light at the end of the tunnel helping us serve students but also educating students about financial aid."
San Agustin added: "Without FATV we would not be able to process files if we have to spend time providing information. In addition to educating students, it helps fulfill consumer information requirements and has also provided us an opportunity to meet Accreditation standards of Service Area Outcomes (SAOs). The data that we gather from the number of students taking the various online workshops has provided us vital data. This service is definitely a right decision for us and for the students."
"FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit," said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Increase FA Applications
- To Improve Default Aversion Efforts
- To Improve Customer Service
- To Improve Financial Literacy Efforts
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand Counseling Reach
Financial Aid TV (www.financialaidtv.com) is a service of College Media Solutions (CareerAmerica, LLC), an independent publisher of customizable digital solutions for educational institutions.