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Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a milestone for one of its school partners.
Pasadena City College (Pasadena, CA) is beginning its 4th year of using Financial Aid TV’s customized online video counseling and outreach solutions.
“Financial Aid TV (FATV) has become a great tool for our staff at Pasadena City College (PCC). For several years we have used FATV for multiple purposes: 1) financial aid orientation and 2) as a reference for financial aid presentations. We use it in our presentations regularly,” said Kim Miles, Assistant Dean at Pasadena City College.
Miles added: “We ask students what questions they have about financial aid and we let FATV provide the answer and then we elaborate. Some of our students already have knowledge of FATV from the orientation and we know that they use it regularly. We also include FATV in the financial aid inquiries we address by email. Our future goal is to incorporate FATV directly to our campus recruiting efforts.”
“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Improve Customer Service
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand SAP Counseling Reach
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Assist Veterans
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.