In The News |
September 28, 2016

Rivier University Chooses FATV’s Content Plug-In for the CampusLogic AwardLetter™

Award-Winning Online Video Service Modernizes Student Financial Aid Awards Letters, Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals
 
BOULDER, CO – FATV, a leading supplier of online video solutions for college financial aid offices, announced today that its Video Content Plug-In service for the CampusLogic AwardLetter™ has differentiated Rivier University’s award process from the competition.  
 
Valerie Patnaude, Director of Financial Aid at Rivier University (Nashua, NH), said: “With CampusLogic's award letters, FATV's videos make a unique and memorable impression on our students. This service allows my counselors and front-end staff to devote more time to counseling students on their individual concerns.”
 
In addition, Rivier University takes advantage of GetAnswers, the award-winning, customized, online video communication and outreach solution by FATV.  “FATV has been a wonderful resource for our students; in just two months of usage, hundreds of videos have been watched,” added Patnaude. “The useful, direct and easy-to-understand videos have given our students access to the answers they need when they need them, 24/7.  Relevant videos are embedded and targeted to different populations - day students, professional studies students and graduate students.” 
 
“Adding FATV videos to award letters engages students,” said Colleen MacDonald Krumwiede, SVP of Innovations and Partners for FATV.  “By tailoring the video content, schools can customize their award letters to match the information in the award. Crucial questions on institutional awards and financial aid terms can now be answered in a multi-media format right as a student or parent reviews their award letter.” 
 
FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:
 
 
  • Revolutionize Award Letters with videos
  • Improve Customer Service
  • Reduce Phone Calls
  • Shorten Wait Times
  • Help Achieve Retention Goals thru Enhanced SAP Outreach Communications`
  • Improve Default Aversion Efforts
  • Enhance Financial Literacy Resources
  • Communicate in Multiple Languages
  • Enhance Online Award Letters
  • Assist Veterans
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
 
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FATV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an award-winning independent publisher of customizable digital solutions for educational institutions for over 11 years.
 
FATV has been recognized by University Business as a Readers' Choice Top Product for the past two years: 2015 and 2016.

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