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Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today that Rutgers University has hit a key milestone as a partner: it is entering its 4th year of collaboration.
“Rutgers has been using Financial Aid TV since 2010. Over the past three years the product has enhanced our communication with students and families,” said Jean McDonald Rash, University Director of Financial Aid at Rutgers, The State University of New Jersey. “The custom videos are particularly useful since they directly address the needs of our students. Thousands of videos are viewed per month. And, the FATV staff has always gone the extra distance to work collaboratively with us.”
“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Improve Customer Service
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand Counseling Reach
- To Assist Veterans
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.