“With Penny, we have developed a platform for our clients to build powerful chatbots with little-to-no IT resources. Our extensive knowledge base and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring...READ MORE >
Award-Winning Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals
BOULDER, CO – FATV, a leading supplier of online video solutions for college financial aid offices, announced today a milestone for one of its school partners.
Santa Fe College (Gainesville, FL) is beginning its 6th year of using GetAnswers, the award-winning, customized, online video communications and outreach solution by FATV.
“FATV is a worthy investment for any financial aid office that wants to take student service, support and success to the next level. FATV assists our Office in meeting our institution’s strategic objectives of Access, Connection, Direction and Achievement,” said Kamia “Mia” Mwango, Financial Aid Director at Santa Fe College.
Mwango added: “As we’ve seen an overall increase in the number of videos watched, there has been a decrease in calls/emails from confused students. As a result, we’ve been able to process faster because of the reduced calls, and we’ve been able to build a better rapport and reputation with campus partners throughout the College. Some departments even use FATV as part of their new-hire training.”
“By using the GetAnswers service, schools never miss a chance to communicate with their students. Financial aid videos answer student questions 24 hours a day, 7 days a week, 365 days a year. Key topics such as eligibility, applying, verification, and Satisfactory Academic Progress are available, and all videos are available in Spanish as well,” said Kathleen Roebuck, VP of School Partnerships for FATV.
FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:
- Improve Customer Service
- Reduce Phone Calls
- Reduce Wait Times
- Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
- Improve Default Aversion Efforts
- Enhance Financial Literacy Resources
- Communicate in Multiple Languages
- Assist Veterans
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
FATV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an award-winning independent publisher of customizable digital solutions for educational institutions for over 11 years.
FATV has been recognized by University Business as a Readers' Choice Top Product for the past two years: 2015 and 2016.