"FATV has assisted in reducing the call and email volume from parents and students regarding basic financial aid questions. This enables our office to process aid faster and more efficiently. The videos are also a wonderful resource to use while counseling families and in training our admissions...READ MORE >
Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO - Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
Sierra College (Rocklin, CA) is the latest institution to take advantage of Financial Aid TV's customized online video counseling and outreach solutions.
"FATV allows students to self-serve 24/7 and it allows our academic counselors to take a quick review of a program while a student is sitting with them," said Linda S. Williams, Director of Financial Aid. "Additionally we use FATV in the classroom - in our Personal Development courses. FATV has also addressed programs that are specific to California such as the Cal Grants and Board of Governor Fee Waivers. This demonstrates the flexibility of the product."
"FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit," said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Increase FA Applications
- To Improve Default Aversion Efforts
- To Improve Customer Service
- To Improve Financial Literacy Efforts
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand Counseling Reach
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of College Media Solutions (CareerAmerica, LLC), an independent publisher of customizable digital solutions for educational institutions.