"We decided to partner with FATV and implement their GetSAP Counseling product. The folks at FATV are great to work with. This is our first SAP review using GetSAP as a required part of our appeal process, and I am very pleased with the initial results," said Chad Sartini, Coordinator of...READ MORE >
Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
Sinclair Community College (Dayton, OH) is the latest institution to take advantage of Financial Aid TV’s customized online video counseling and outreach solutions.
“The Financial Aid TV product has allowed Sinclair Community College to communicate with students regarding important financial aid information in a 24/7, web-based, self-service communication channel,” said Melissa Tolle, Senior Director, Strategic Enrollment Management.
Tolle added: “The videos are up-to-date, accurate, and adaptable to the students served by Sinclair. In addition the FATV support team has been extremely responsive and provides self-service analytics on how students are utilizing FATV. Financial Aid can be a complicated process for prospective and current students and Sinclair is confident that FATV is one tool that helps to clarify the process for students and families.”
“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Improve Customer Service
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand Counseling Reach
- To Assist Veterans
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.