In The News |
February 3, 2016

SUNY Orange County Community College Chooses FATV’s GetAnswers Service

Award-Winning Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals
 
BOULDER, CO – FATV, a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
 
SUNY Orange County Community College (Middletown, NY) is the latest institution to take advantage of GetAnswers, the award-winning, customized, online video communication and outreach solution by FATV.
 
“In the 6 months since we implemented FATV, we have seen the number of hits on our web site go through the roof,” said John Ivankovic, Director of Financial Aid at SUNY Orange County Community College.  “Both students and staff have complimented the Financial Aid Office and our Student Support Initiatives Staff Team on the positive impact the videos have in understanding difficult financial aid topics.  We steer students to the videos to explain difficult financial aid concepts in a quick and simplified format.”
 
Ivankovic added: “We are a Banner Operating System college and we have tested embedding the videos to meet the needs of specific students in order to target an individual’s personal challenges they may have with continuing college due to SAP and Loans. We found the embedding process was easy to place in our Self Service Banner for students. Putting this entire project together was simple to do thanks to the FATV staff and their understanding on how understaffed our office is.”
 
“GetAnswers is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for FATV.
 
FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:
 
  • Reduce Phone Calls
  • Reduce Wait Times
  • Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
  • Improve Default Aversion Efforts
  • Enhance Financial Literacy Resources
  • Communicate in Multiple Languages
  • Assist Veterans
 
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
 
***
 
FATV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an award-winning independent publisher of customizable digital solutions for educational institutions for over 11 years.
 
FATV has been recognized by University Business as a Readers' Choice Top Product for the past two years: 2015 and 2016.
Both students and staff have complimented the Financial Aid Office and our Student Support Initiatives Staff Team on the positive impact the videos have in understanding difficult financial aid topics. We steer students to the videos to explain difficult financial aid concepts in a quick and simplified format.
John Ivankovic
Director of Financial Aid
SUNY Orange County Community College

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