“We noticed an impact almost immediately upon going live with FATV,” said Mike Scott, Director of Financial Aid at TCU. “As visits to our video selections increased, phone calls to the office concerning basic application questions noticeably decreased. For example, TCU utilizes institutional...READ MORE >
Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO -- Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
Texas Southern University (Houston, TX) is the latest school to take advantage of Financial Aid TV's customized online video counseling and outreach solutions.
"Financial Aid TV has helped our institution provide an alternative means of communicating with our students, especially during high peak times such as registration by simplifying our processes and making them readily and easily available for students to access," said Jermall Jacobs, Lead Financial Aid Counselor.
"FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit," said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Increase FA Applications
- To Improve Default Aversion Efforts
- To Improve Customer Service
- To Improve Financial Literacy Efforts
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand Counseling Reach
Financial Aid TV (www.financialaidtv.com) is a service of College Media Solutions (CareerAmerica, LLC), an independent publisher of customizable digital solutions for educational institutions.
Posted 10/13/10 to www.NASFAA.org. Posting of press releases is done as a service to Members and does not imply endorsement or support by NASFAA. NASFAA does not review this information for content or accuracy.