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Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
Truckee Meadows Community College (Reno, NV) is the latest institution to take advantage of Financial Aid TV’s customized online video counseling and outreach solutions.
“TMCC is so pleased with our implementation of FATV,” said Sharon Wurm, Director of Financial Aid and Student Success. “We are constantly striving to improve our customer service for our students, and FATV is another way to provide customer service to students in a format with which they are familiar, and can be accessed 24/7. The videos are short, clear, and extremely informative. The ability to embed videos throughout our website is a wonderful use of the technology.”
“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Improve Customer Service
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Expand Counseling Reach
- To Assist Veterans
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.