In The News |
September 12, 2017

UCLA Chooses FATV's GetAnswers Service

Award-Winning Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals

BOULDER, CO – FATV, a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.

University of California, Los Angeles is the latest institution to take advantage of GetAnswers, the award-winning, customized, online video communication and outreach solution by FATV.

"FATV has provided our office with an easy to implement resource that provides our students with 24/7 access to visual, brief and straightforward digestible content. A few months after initial implementation we are seeing 2,000 or more videos viewed every month,” said Eddy Conroy, Outreach and Communications Coordinator at UCLA.

Conroy added, “The implementation process was made simple and straightforward by the FATV team. We were able to implement the service quickly and easily and any minor issues were quickly and effectively solved by FATV’s support team. I would highly recommend the FATV service."

“By using the GetAnswers service, schools never miss a chance to communicate with their students. Financial aid videos answer student questions 24 hours a day, 7 days a week, 365 days a year. Key topics such as eligibility, applying, verification, and Satisfactory Academic Progress are available, and all videos are available in Spanish as well,” said Kathleen Roebuck, VP of School Partnerships for FATV.

FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:

  • Improve Customer Service
  • Reduce Phone Calls
  • Reduce Wait Times
  • Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
  • Improve Default Aversion Efforts
  • Enhance Financial Literacy Resources
  • Communicate in Multiple Languages
  • Assist Veterans

For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.

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FATV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an award-winning independent publisher of customizable digital solutions for educational institutions for over 13 years.

FATV has been recognized by University Business as a Readers' Choice Top Product for the past two years: 2015 and 2016.

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