In The News |
March 17, 2015

University of California, Merced Begins 5th Year with Financial Aid TV (FATV)

Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
 
BOULDER, CO – Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a milestone for one of its school partners.
 
University of California, Merced is beginning its 5th year of using Financial Aid TV’s customized online video counseling and outreach solutions.
 
“Financial Aid TV has proven to be a great resource for students here at UC Merced.  FATV has allowed us to provide our students access to timely information that is accessible in a 24/7 format. Over the last year, we have worked to embed the videos into our website and as a result, our FATV video statistics have increased exponentially.  We are grateful for the staff at FATV who continue to provide 5-star service.  Their attention to detail, timely processing, and overall knowledge of the product has exceeded our expectations,” said Rena Schneider, Operations Manager, UC Merced OFAS.
 
“FATV is designed to assist all schools regardless of size, including online distance education programs and traditional brick and mortar institutions. The ability to have questions answered after office hours is a key benefit,” said Paul Burke, VP of Sales for Financial Aid TV.
 
Schools are deploying FATV in a variety of ways, including:
 
  • To Improve Customer Service
  • To Reduce Student Wait Times
  • To Reduce Student Phone Calls
  • To Expand SAP Counseling Reach
  • To Improve Default Aversion Efforts
  • To Improve Financial Literacy Efforts
  • To Assist Veterans
 
For more information on Financial Aid TV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
 
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Financial Aid TV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an independent publisher of customizable digital solutions for educational institutions.
More than a third of students enrolled at UC Merced speak a language other than English in their home.  As a designated Hispanic Serving Institution (HSI), we recently adopted FATV’s Spanish internationalization to better serve our students and their families.  We are very excited about this new functionality, and are working to create a marketing campaign to advertise it to our students.
Ron Radney, Ed.D.
Director, Financial Aid & Scholarships
University of California, Merced

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