“With Penny, we have developed a platform for our clients to build powerful chatbots with little-to-no IT resources. Our extensive knowledge base and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring...READ MORE >
Award-Winning Content and Technology Solution Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals
BOULDER, CO – FATV, a leading supplier of content and technology solutions for college financial aid offices, announced today a new addition to its online network.
University of Kansas (Lawrence, KS) is beginning its 8th year of using GetAnswers, the award-winning, customized, online video communications and outreach solution by FATV.
“FATV provides answers to financial aid questions in a format students often prefer. FATV is very responsive in developing new videos, addressing issues that arise such as the DRT outage,” said Stephanie Covington, Associate Director for Financial Aid & Scholarships at the University of Kansas.
Covington continued, “Playlists are in English and Spanish and address a wide variety of topics from completing the FAFSA to repayment information. FATV provides students, parents, counselors and others quick and easy access to financial aid information, when they need it, anytime, day or night.”
“By using the GetAnswers service, schools never miss a chance to communicate with their students. Financial aid videos answer student questions 24 hours a day, 7 days a week, 365 days a year. Key topics such as eligibility, applying, verification, and Satisfactory Academic Progress are available, and all videos are available in Spanish as well,” said Kathleen Roebuck, VP of School Partnerships for FATV.
FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:
- Improve Customer Service
- Reduce Phone Calls
- Reduce Wait Times
- Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
- Improve Default Aversion Efforts
- Enhance Financial Literacy Resources
- Communicate in Multiple Languages
- Assist Veterans
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
FATV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an award-winning content and technology company serving educational institutions for over 15 years.
FATV is a two-time recipient of the University Business Readers' Choice Top Product Award.
FATV provides answers to financial aid questions in a format students often prefer. FATV is very responsive in developing new videos, addressing issues that arise such as the DRT outage.
Associate Director for Financial Aid & Scholarships
University of Kansas