In The News |
April 27, 2016

University of Nevada, Las Vegas Begins 7th Year with FATV’s GetAnswers Service

Award-Winning Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals
 
BOULDER, CO – FATV, a leading supplier of online video solutions for college financial aid offices, announced today a milestone for one of its school partners.
 
University of Nevada, Las Vegas is beginning its 7th year of using GetAnswers, the award-winning, customized, online video communications and outreach solution by FATV.
 
“Financial aid programs and rules can be complicated for students to understand,” said Norm Bedford, Director, Financial Aid & Scholarships at University of Nevada, Las Vegas. “Financial Aid TV helps simplify complex answers for our students. The largest volume of viewed videos are the ones we have embedded within our own web site. The video content is updated consistently to maintain accurate information for our students.” 
 
Bedford added: “Financial Aid TV has created informative financial aid video resources to help answer student questions so my staff can spend time on other things. I am very satisfied with the service they provide. My school partner representative checks in with me on a regular basis to determine if I have any needs.”
 
“By using the GetAnswers service, schools never miss a chance to communicate with their students.  Financial aid videos answer student questions 24 hours a day, 7 days a week, 365 days a year.  Key topics such as eligibility, applying, verification, and Satisfactory Academic Progress are available, and all videos are available in Spanish as well,” said Kathleen Roebuck, VP of School Partnerships for FATV.
 
FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:
 
  • Improve Customer Service
  • Reduce Phone Calls
  • Reduce Wait Times
  • Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
  • Improve Default Aversion Efforts
  • Enhance Financial Literacy Resources
  • Communicate in Multiple Languages
  • Assist Veterans
 
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.
 
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FATV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an award-winning independent publisher of customizable digital solutions for educational institutions for over 11 years.
 
FATV has been recognized by University Business as a Readers' Choice Top Product for the past two years: 2015 and 2016.

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