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Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Default Aversion Goals
BOULDER, CO -- Financial Aid TV (FATV), a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
Valencia Community College (Orlando, FL) is the latest school to take advantage of Financial Aid TV's customized online video counseling and outreach solutions.
"We added FATV as a much needed resource to assist our students in receiving quick financial aid answers to their questions," said Brad Honious, Director of Financial Aid and Veteran's Affairs. "In only four months, FATV has answered over 11,000 questions our students had about financial aid."
Honious added: "We are a school serving over 24,000 students on financial aid and we knew we needed other resources to help meet our students' needs. FATV has been one of the best resources to help us in our efforts. Students who have used the service have told us how much they like it. FATV is just wonderful!"
"FATV is a great resource for schools. Our ever-expanding library of financial aid content is continually updated. And we create customized content to meet an institution's particular needs and goals," said Paul Burke, VP of Sales for Financial Aid TV.
Schools are deploying FATV in a variety of ways, including:
- To Increase FA Applications
- To Improve Default Aversion Efforts
- To Improve Customer Service
- To Improve Financial Literacy Efforts
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Expand Counseling Reach
Financial Aid TV (www.financialaidtv.com) is a service of College Media Solutions (CareerAmerica, LLC), an independent publisher of customizable digital solutions for educational institutions.
Posted 03/17/10 to www.NASFAA.org. Posting of press releases is done as a service to Members and does not imply endorsement or support by NASFAA. NASFAA does not review this information for content or accuracy.