In The News |
January 17, 2017

Wentworth Institute of Technology Chooses FATV’s GetAnswers Service

Award-Winning Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals

BOULDER, CO – FATV, a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.

Wentworth Institute of Technology (Boston, MA) is the latest institution to take advantage of GetAnswers, the award-winning, customized, online video communication and outreach solution by FATV.

"FATV was launched at Wentworth Institute of Technology in May 2016 and has thus far been an incredible resource for our students and staff. With FATV we are able to offer support to our students 24/7 on an expansive list of topics. The videos are consistently updated with changes,” said Mady Scolnick, Assistant Director of Financial Aid at Wentworth Institute of Technology.

Scolnick added, “Working with the FATV Staff has been a pleasure. They were such a guiding hand through the launch, and have continued to be a wonderful source of support and encouragement.”

“By using the GetAnswers service, schools never miss a chance to communicate with their students.  Financial aid videos answer student questions 24 hours a day, 7 days a week, 365 days a year.  Key topics such as eligibility, applying, verification, and Satisfactory Academic Progress are available, and all videos are available in Spanish as well,” said Kathleen Roebuck, VP of School Partnerships for FATV.

FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:

  • Improve Customer Service
  • Reduce Phone Calls
  • Reduce Wait Times
  • Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
  • Improve Default Aversion Efforts
  • Enhance Financial Literacy Resources
  • Communicate in Multiple Languages
  • Assist Veterans

For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.

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FATV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an award-winning independent publisher of customizable digital solutions for educational institutions for over 11 years.

FATV has been recognized by University Business as a Readers' Choice Top Product for the past two years: 2015 and 2016.

Since launching FATV, it has been an incredible resource for our students and staff. With FATV we are able to offer support to our students 24/7 on an expansive list of topics. The list is constantly updated with changes to federal regulations. Working with the FATV Staff has been a pleasure. They were such a guiding hand through the launch, and have continued to be a wonderful source of support and encouragement.
Mady Scolnick
Assistant Director of Financial Aid
Wentworth Institute of Technology

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