In The News |
October 7, 2017

West Los Angeles College Chooses FATV's GetAnswers Service

Award-Winning Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals

BOULDER, CO – FATV, a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.

West Los Angeles College (Culver City, CA) is the latest institution to take advantage of GetAnswers, the award-winning, customized, online video communication and outreach solution by FATV.

“Most Internet users love video. In fact, according to Psychology Today, ‘The average consumer with an Internet connection watches roughly 206 videos per month,’ ” said Jason Yun, Financial Aid Technician at West Los Angeles College.

“At West Los Angeles College, we have integrated FATV into our website, which we believe is the right pathway in the current technological era.  FATV clips invite students to view information that is easy to understand.”

Yun added: “When a West Los Angeles College student watches a FATV video, they become absorbed in it. That is because FATV videos make it much easier for students to become attached to something as they watch it.  With videos on our website, we believe that we are helping to motivate our students to move forward with the FAFSA application or any other important topics discussed in FATV videos.  FATV is a popular method for delivering information among our students.”

“By using the GetAnswers service, schools never miss a chance to communicate with their students.  Financial aid videos answer student questions 24 hours a day, 7 days a week, 365 days a year.  Key topics such as eligibility, applying, verification, and Satisfactory Academic Progress are available, and all videos are available in Spanish as well,” said Kathleen Roebuck, VP of School Partnerships for FATV.

FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:

  • Improve Customer Service
  • Reduce Phone Calls
  • Reduce Wait Times
  • Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
  • Improve Default Aversion Efforts
  • Enhance Financial Literacy Resources
  • Communicate in Multiple Languages
  • Assist Veterans

For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.financialaidtv.com.

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FATV (www.financialaidtv.com) is a service of CareerAmerica, LLC, an award-winning independent publisher of customizable digital solutions for educational institutions for over 13 years.

FATV has been recognized by University Business as a Readers' Choice Top Product for the past two years: 2015 and 2016.

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